Outpatient Department

The Outpatient Department is primarily responsible for organizing and managing outpatient medical services throughout the hospital. Its functions cover the daily administrative management of outpatient services, management of the Internet Hospital, management of outpatient multidisciplinary consultations (MDT), integrated management across multiple hospital campuses, and the management of areas such as the Outpatient Service Center.

1. Outpatient Operations Management

This includes implementing regulations governing outpatient physicians’ practice scheduling, outpatient medical-record quality control, and other rules and regulations; strengthening medical quality management; conducting in-depth MDT diagnosis and treatment for difficult diseases in the outpatient setting; implementing management of the outpatient environment and order, etc.

2. Internet+ Smart Management

This includes expanding the scope of services provided by the Internet-based diagnosis and treatment platform, strengthening integrated and standardized management across online and offline services; continuously advancing appointment-based diagnosis and treatment and precision appointment services, and carrying out refined management of outpatient visits and available appointment slots; establishing an integrated smart appointment platform, simplifying the appointment process, etc.

3. Innovative Management Models

This includes implementing management across multiple hospital campuses and promoting a unified management model at all campuses; guided by the needs of patients and clinical and medical-technical departments, innovating service models and continuously optimizing the care-seeking process: taking scientific thinking as the guide and carrying out scientific research and innovation related to hospital management, etc.

4. Implementing “Warm-hearted” Outpatient Services

This includes strengthening the cultivation of medical ethics and professional conduct, handling complaints immediately upon receipt, and improving service standards; taking the lead in and implementing special initiatives to improve the healthcare-seeking experience and enhance patient experience; advancing work related to medical social work, and strengthening humanistic care and convenient services, etc.

The outpatient team has always upheld the concept of “patient-centeredness,” advancing the intelligent and refined development of outpatient processes, continuously improving the quality of outpatient services, increasing patient satisfaction, strengthening the public’s sense of benefit from seeking medical care, implementing the service tenet of “smiling service, warm-hearted care, convenient access to care, and a comfortable experience,” and creating warm-hearted outpatient services with a human touch.