Wuxi Second People's Hospital details language, payment and inpatient support for foreign patients
Bilingual forms, four-language navigation and overseas bank card terminals accompany clinical care and insurance-claim cooperation.
Published by CareAtlas · Editorial policy
Wuxi Second People's Hospital, also known as the Affiliated Central Hospital of Jiangnan University, described practical changes for foreign patients in an April 3, 2025 report. The measures cover communication at registration, payment options, insurance claims and inpatient care.
Forms and navigation reduce repeated questions
A fifty-year-old foreign employee in Wuxi recently attended the emergency department with fever. Expecting communication problems, he had downloaded translation software, but found registration and payment straightforward.
The hospital uses a Chinese-English registration and settlement information form, allowing patients to supply details in writing. A separate dialogue handbook covers common exchanges at registration, payment and admission or discharge.
Clinic and floor guides are provided in Chinese, English, Japanese and Korean. Chinese-English signs, staff with foreign-language skills and a multilingual translation device provide further communication support.
Overseas cards, cash and insurance claims
The hospital added equipment for overseas bank cards, allowing card payment at cashier windows. It also accepts cash and has been promoting mobile payment options. Signs at the windows show the available channels.
Cooperation with domestic and international commercial insurers is intended to simplify claims procedures.
The international medical department creates patient records so that previous visits can be reviewed when a patient returns.
An inpatient example from umbilical hernia care
The report also follows a 48-year-old foreign employee treated in July 2024 after discovering a lump at the navel. History-taking, examination and ultrasound led to a diagnosis of umbilical hernia.
He was admitted to the international ward. After preoperative checks and team discussion, the plan was laparoscopic umbilical hernia repair under general anaesthesia.
During the stay, the patient received spoken-language support as well as nursing care. Hospital catering staff prepared meals to suit his preferences. He expressed appreciation for the medical, daily-living and psychological support when leaving hospital after recovery.