Terms of Service

What this service is

CareAtlas is an informational service about medical care and travel in mainland China. Using it creates no doctor–patient relationship and nothing on the site is medical advice. Please read the disclaimer — it is part of these terms.

Accuracy

We work evidence-first: facts in our hospital directory are tied to sources we actually read and re-check, as described in our editorial policy. But hospitals change phone numbers, departments, prices, and policies without telling us. We make our best effort to keep pages current, and we clearly flag facts whose sources we could not re-verify. Always confirm critical details — appointments, prices, required documents — directly with the hospital before you rely on them.

Accounts and planner credits

The AI trip planner requires an account and prepaid credits:

• Credits are purchased in advance and consumed each time a plan is generated.
• Generated plans are illustrative examples for your own planning. They are AI output, not verified facts and not medical advice.
• You are responsible for keeping your account credentials safe and for the activity under your account.

Billing and refunds

This section was updated on October 20, 2026. It applies to prepaid planner credits and planning services purchased from CareAtlas, not payments made directly to hospitals, hotels, or other third parties.

Billing and cancellation

The price, currency, and included services are those shown in the product description and at checkout when you purchase. The current planning product is a one-time prepaid purchase that includes one AI medical travel plan and one-to-one support. It does not renew automatically. Credits provide access to planning services and are not cash deposits.

To cancel a service that has not yet been provided, submit a request using the channel below. Closing a page, deleting your account, or stopping use of the service does not automatically request a refund.

Refund eligibility and amounts

• Within 14 calendar days of purchase, you may request a refund for unused paid planner credits and planning services that have not started. If none of the credits or services in the order have been used, we refund the full amount actually paid for that order.
• If an order contains multiple separately priced credits or independent services, you may request a refund within that period for the amount paid for the items that remain unused after partial use. For multiple equally priced credits sold on their own, the unit price is the order amount paid divided by the number of paid credits; independent services receive a share of the amount paid based on their stated prices at purchase. Free promotional credits have no cash refund value, and total refunds cannot exceed the amount paid for the original order.
• The current bundle of one AI plan and one-to-one support is sold as one complete service, not as two separately refundable items. Successfully generating a plan or providing any one-to-one consultation or support counts as use of that service. Once either has occurred, no full or partial refund is available solely because you change your mind. A full refund under the above 14-day rule is available only if no plan has been successfully generated and no one-to-one support has been provided. Exceptions for duplicate charges, non-delivery, and failure to provide the agreed service are handled under the next item.
• Duplicate charges, technical failures that deduct a credit without successfully delivering a plan, or our failure to provide an agreed service are eligible for review and a refund without the above 14-day request limit. We refund duplicate amounts charged and the amount attributable to undelivered services; if the entire order is undelivered, we refund it in full. With your agreement, we may instead provide the missing service.

If the initial generation fails, the system restores the credit deducted. Restoring a credit is not a cash refund. If a cash refund is approved and completed, the corresponding restored credits are also cancelled so the same amount is not compensated twice.

Used credits and delivered services

The fee for an AI plan that has been successfully generated and is accessible is not refundable merely because you change your plans, do not read it, or do not use its recommendations. The fee for one-to-one consultation or support already provided is not refundable merely because you change your plans. Displaying a consultation QR code, adding a contact, or scheduling an appointment does not by itself constitute delivery of support.

After 14 days from purchase, unused portions are generally not refundable solely because you change your mind. These restrictions do not affect duplicate charges, technical non-delivery, failure to provide the agreed service, or refunds required by applicable law. Once a refund is completed, the credits or service entitlements covered by that refund are cancelled; entitlements paid for and not refunded remain unaffected.

How to request a refund and processing times

Send your refund or cancellation request to the support email listed on our contact page. Current email: [email protected]. Use “Refund request + order number” as the subject and include your account email, order number, payment date, the items you want refunded, and the reason. For duplicate charges or technical failures, you may include a payment receipt or error screenshot. Redact information unrelated to the request; do not send full card numbers, passwords, or medical records.

We will respond within 5 business days of receiving your request with a decision or a request for additional information, and explain the refund amount and calculation. Within 10 business days after approval, we will initiate the refund through the payment provider to the original payment method. The time it takes to reach your account depends on the payment provider and your bank. If the original payment method cannot receive the refund, we will contact you to agree on an available alternative.

This section does not limit mandatory rights under applicable consumer protection law, including any statutory withdrawal, cancellation, or refund rights, or reduce more favorable terms promised at the time of purchase.

Acceptable use

You agree not to:

• scrape or bulk-harvest the site in a way that abuses our infrastructure or circumvents technical limits;
• use the site for any unlawful purpose, or to harass, defraud, or impersonate others;
• misrepresent CareAtlas content as medical advice or as a hospital's own communication.

We may suspend accounts that violate these rules.

Intellectual property

The text, structure, and compiled data of CareAtlas are our work. You may quote reasonable excerpts with attribution and a link. You may not republish our content wholesale — whole pages, whole guides, or substantial parts of the directory — without our written permission.

Liability

To the extent permitted by applicable law, CareAtlas is provided "as is", and we are not liable for losses arising from reliance on the information on this site, including decisions about treatment, travel, or payments made to third parties. Nothing in these terms excludes liability that cannot be excluded by law.

Changes to these terms

We may update these terms as the service evolves. For material changes we will post a notice on the site before the new terms take effect. Continuing to use CareAtlas after a change means you accept the updated terms.

Questions about these terms? Use the contact page.