International Medical Department

The International Medical Department of Shandong Provincial Hospital is a clinical department established with the approval of the Provincial Party Committee and the Provincial Government, providing medical services to foreign patients and domestic people with special medical needs. It comprises the International Special-Needs Outpatient Clinic and the International Special-Needs Inpatient Ward, and officially began operations in November 2021. In accordance with international standards and with high-level positioning, it provides a range of high-end services, including appointment-based medical care, high-end health examinations, on-demand expert appointments, and inpatient treatment, aiming to meet the diversified and personalized healthcare needs of foreigners working, studying, and living in Shandong and domestic people with special medical needs.

The total area is 3925 square meters, including a 2500-square-meter outpatient examination area and a 1425-square-meter ward area. The outpatient clinic has 13 independent consultation rooms, covering multiple specialties, including internal medicine, surgery, obstetrics and gynecology, dentistry, ophthalmology, otorhinolaryngology, traditional Chinese medicine, dermatology, and psychological counseling, and also provides multidisciplinary team consultations (MDT); it is equipped with independent examination facilities, including electrocardiography, ultrasonography (abdominal, superficial, vascular, and cardiac), gastroscopy and colonoscopy, fetal heart monitoring, CT, MRI, etc. The International Special-Needs Inpatient Ward has 15 beds (11 single rooms and 2 suites) and 1 VIP electronic gastrointestinal endoscopy examination room.

Medical and Nursing Team:

The outpatient expert team consists of top experts from throughout the hospital who have extensive experience and excellent technical skills and are adept at diagnosing and treating difficult diseases. The experts strictly limit the number of appointment slots; green channels are available for some examinations, saving patients' time and ensuring that every patient can have in-depth communication with an expert.

The ward medical and nursing team consists of medical and nursing personnel selected by the hospital who have extensive clinical experience and a high level of foreign-language proficiency. All physicians on the medical team hold senior professional and technical titles at the level of associate senior or above, and all hold doctoral degrees; 70% of the physicians have overseas work experience, meeting the high-end needs of foreign nationals and patients with special needs.

The nursing team of the International Medical Department consists of nurses at the intermediate professional title level or above who have rich clinical experience, can communicate proficiently in English, and have undergone etiquette training.

Ward beds are managed through a centralized platform. Under the one-bed-for-the-entire-hospital model, all specialties can admit patients; a general practitioner + specialist duty system is implemented. General practitioners and specialists work together to safeguard patients' health and safety.

Commercial Insurance: All diagnosis, treatment, and examination services in the International Medical Department are classified as special-needs medical expenses, and two payment models are available: self-pay and commercial insurance. It currently cooperates with multiple international insurance companies and provides account-based settlement services. Commercial insurance customers whose insurers have signed direct-payment contracts do not need to pay at the time of consultation and can enjoy all medical services. Insurance companies currently under contract: Cigna & CMB Life Insurance, MSH, AIA Life Insurance, Ping An Insurance, Taikang Insurance, Zhongjiandai, China Pacific Insurance, etc.

Working Hours:

(Outpatient Clinic) Monday to Friday 8:00—11:30; 13:30—17:00

(Inpatient Ward) 24-hour duty

Email: [email protected]

Commercial Insurance: Sino-Italian Life Insurance, Yuanhua Medical, Shanghai Meditrust, Shangbao Tong and Allianz Assistance have been added, etc.

Department Features:

1. Group health examinations for foreign nationals and people with special needs: Appointments can be made through the Provincial Hospital's official website or by telephone; experts can be arranged to conduct special-needs examinations, examination reports can be prepared in Chinese and English, and examination results can be interpreted;

2. Multidisciplinary consultations for difficult and critically ill cases: For difficult cases or the coexistence of multiple diseases, a precise treatment plan can be formulated through multidisciplinary consultation. The outpatient expert team consists of renowned experts from throughout the hospital with extensive experience, superb medical skills, and senior professional and technical titles. All possess solid medical theory and excellent medical techniques, are adept at diagnosing and treating difficult diseases, and can provide patients with high-quality personalized services and precision medicine.

3. Painless gastroscopy, colonoscopy, and bronchoscopy examinations can be performed in the special-needs ward. Charges for medical services are collected at 2-3 times the service prices of medical institutions in Shandong Province. Both self-pay and commercial insurance models are available. The ward environment is quiet and comfortable, with complete supporting facilities; after admission, patients can undergo gastroscopy, colonoscopy, and bronchoscopy in the ward.

4. Patients hospitalized under the special-needs program may, according to their medical condition, apply for the use of advanced high-end medical equipment and medicines to safeguard their health.